Admin POS Technical Monitor Engineer  (10016) 

Responsibilities 

• • Provide a professional first point of contact for the partners for their issues/tickets. 
• • Help our partners understand the features, APIs and all of the benefits that could fit their needs and their business. 
• • Support our partners on API integrations and guide on the endpoints. 
• • Provide updates as needed to the customer in order to meet performance objectives. 
• • Liaise and refer issues to correct/relevant teams and partners as appropriate. 
• • Work with product, tech and business stakeholders closely and triage the tickets based on the impact. 
• • Respond to partner support inquiries and monitor the incoming tickets in all of our support channels. 
• • Troubleshoot technical queries and have analytical thinking to determine the best technical solution. 
• • Identify common partner challenges and proactively find ways to improve our product and processes. 
• • Provide feedback and feature requests and communicate them effectively to the product team. 
• • Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, partner faults.