Admin POS Technical Monitor Engineer (10016)

Posted 2 years ago



Admin POS Technical Monitor Engineer  (10016) 



  • • Provide a professional first point of contact for the partners for their issues/tickets. 
  • • Help our partners understand the features, APIs and all of the benefits that could fit their needs and their business. 
  • • Support our partners on API integrations and guide on the endpoints. 
  • • Provide updates as needed to the customer in order to meet performance objectives. 
  • • Liaise and refer issues to correct/relevant teams and partners as appropriate. 
  • • Work with product, tech and business stakeholders closely and triage the tickets based on the impact. 
  • • Respond to partner support inquiries and monitor the incoming tickets in all of our support channels. 
  • • Troubleshoot technical queries and have analytical thinking to determine the best technical solution. 
  • • Identify common partner challenges and proactively find ways to improve our product and processes. 
  • • Provide feedback and feature requests and communicate them effectively to the product team. 
  • • Conduct initial diagnostics and undertake basic fault diagnostics to resolve where possible, partner faults. 

Job Features

LocationNasr City
Job ID10016

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